FAQs

Frequently Asked Questions

 

1. How can I contact Ease Labs™? You can reach our clinical support team directly at support@easelabs.co for any assistance.

2. Where are your products shipped from? We ship from our specialized global fulfillment centers to ensure direct-to-consumer professional pricing.

3. Can I get a refund on my products? Yes. We offer a 14-day refund policy from the date of delivery for items in their original packaging.

4. How long does standard shipping take? Once dispatched from our lab, orders typically arrive within 7–15 business days.

5. How do I track my order? You will receive a secure tracking link via email as soon as your order is processed for shipping.

6. Can I modify or cancel my order? Cancellations or changes must be requested within 12 hours of placement before laboratory processing begins.

7. What payment methods are accepted? We accept all major credit cards, as well as Apple Pay and Google Pay for secure checkout.

8. Are the products safe for my pets? Absolutely, all our tools meet strict standard safety guidelines.

9. Do you offer an extended warranty? Every professional tool is backed by our standard 30-day "Lab-Tested" Guarantee against manufacturer defects.

10. What if I have more questions? Please visit our Contact Us page at easelabs.co for dedicated 1-on-1 support.